Frequently Asked Questions

Everything you need to know about your Peppermayo order

How long does shipping take?

We offer Express Shipping globally. Domestic orders within Australia typically arrive in 1-2 business days, while international orders take approximately 3-7 business days depending on your location.

What is your return policy?

We want you to love your fit! You can return any full-priced items for a store credit within 30 days of delivery, provided the items are in original condition with tags attached.

Do you offer Buy Now, Pay Later options?

Yes, we support Afterpay, Klarna, and Zip Pay at checkout, allowing you to shop your favorite styles now and pay in installments.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking link and number so you can follow your package's journey.

Can I change or cancel my order after it's placed?

Our warehouse team works fast to get your orders out! Once an order is placed, we are usually unable to make changes or cancellations. Please double-check your address and cart before confirming.

How do I know what size to buy?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific model measurements listed.